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CQhost is continually working to improve technical support and customer service infrastructure. Asksupport.com has been developed to help you when you need support. 

Open a ticket with online trouble-ticket generator and exclusive web-based tracking number system or chat with us using the online live support.

For advanced support, please consult the FAQs or the Ticket system in your serverManager.
   
New customers - FAQs
  1. How do I upload my web pages?
  2. How do I upload with ws_ftp?
  3. How do I upload with CuteFTP?
  4. Is there an ftp program which comes with Windows?
  5. How do I upload with FrontPage 98 or Frontpage 2000?
  6. I found a perl script CGI on the internet, how do I make it work?
  7. How do I change file permissions with ws_ftp or CuteFTP?
  8. How do I remove the temporary CQhost page ?
  9. How do I setup a custom Error404 page ?
  10. How do I protect a directory with .htaccess/.htpassword
  11. How do I read my emails with Outlook 2000 or Express?
  12. How do I read my emails with Eudora or The Bat?
     
  1. How do I upload my web page?
    We recommend using an ftp program - ws_ftp
    , CuteFTP or
    FileZilla (free). You can also use our 
    simple FILE MANAGER (control panel) to upload or edit a file 
    or set execution permissions.

  2. How do I upload with ws_ftp?
    Start ws_ftp and create a new profile. For "Profile Name" choose
    something you will remember. For "Host Name" enter the name of
    your web site, e.g. yoursite.com. For "User ID" enter your login
    name, and for "Password" your password. Make sure "Anonymous"
    is NOT checked. 

    Set your default remote directory to "/" (remote dir).

    After the connection is established, on the left side you will see
    the files and directories on your local computer, and on the right
    side the files and directories on the web server. If there is a
    directory called 'web' or "htdocs" change there. Select the files on
    the left side and use the "->" button to transfer them. Use ASCII
    mode for .html files and perl scripts (.pl) and BINARY mode for the
    pictures (.gif, .jpg, etc.), movies and sounds.

  3. How do I upload with CuteFTP?
    You need to "Add site" - for "Site Label" choose anything,
    "Host Address" is yoursite.com (or yoursite.cqhost.net),
    for "User ID" and "Password" use your login name and password.
    "Login type" should be "Normal". Then set your default remote directory to "/" (remote dir). After you add the site, click on "Connect". After the connection is established, on the left side
    you will see the files and directories on your local computer,
    and on the right side the files and directories on the web server.
    If there is a directory called "html" change there. You can drag files
    between the local and the remote window. Use ASCII mode for
    .html files and perl scripts (.cgi, .pl) and BINARY mode for the
    pictures (.gif, .jpg, etc.), movies and sounds - the buttons for
    changing the mode are on the right end of the button bar.

  4. Is there an ftp program which comes with Windows95?
    Yes, there is a command-line ftp utility. Go to Start/Run and type:
    ftp yoursite.com
    and then hit enter (you may also use yoursite.cqhost.net if your
    domain is not yet transferred). Enter your username and password
    when prompted. After you login you can type "dir" to list the
    contents of the current directory, and "cd directory" to change to
    another directory. If there is an "web" or "htdocs" directory change
    there. (cd /web) You can use "ascii" and "binary" to switch between
    text uploads (.html, .pl, etc. files) and binaries (.gif, .jpg, etc). Here
    is a short example:
    ftp> cd /web (or /htdocs for Enterprise accounts)
    ftp> ascii
    ftp> mput *.html
    ftp> bin
    ftp> mput *.gif *.jpg


  5. How do I upload with FrontPage 98 or 2000?
    Frontpage 98: Start FrontPage, and select "Open an Existing
    FrontPage Web". Press the "More Webs" button. In the
    "Select a Web server or disk location" enter the name of your
    web site: www.yoursite.com, and press the "List Webs" button.
    In the list box should appear "<Root Web>", double-click on it.

    Frontpage 2000: Start FrontPage, and select "Open file". Then
    enter your web site name "http://www.yoursite.com". In the
    list box should appear "<Web>", double-click on it.

    Note: Replace "http://www.yoursite.com " by "http://www.yoursite.com/~username" to access a "user specific"
    web site .


  6. I found a perl script CGI on the internet, how do I
    make it work?

    Open the file in a text editor - the first line of a perl script should
    read: #!/usr/bin/perl
    Check if the script requires more files that need to be uploaded
    as well (e.g. if you see a line 'require "cgi-lib.pl";' you need to
    upload the file cgi-lib.pl as well). The file should have an extension
    .cgi - that's how the server will know that it's executable. You don't
    need a cgi-bin directory. You need to change the permissions on
    the script to make it executable for "everyone".  If the cgi script
    writes to a file, that file needs to have "write" permissions for
    everyone.

    Make sure you upload the file in ASCII mode.

  7. How do I change file permissions with ws_ftp or CuteFTP?
    In ws_ftp click on the remote file to highlight it, and then right-click on it. Choose "chmod (UNIX)" from the menu - CGI scripts (.pl, .sh, etc.) need to have "Read" and "Execute" permissions for everyone.
    In CuteFTP click on the remote file to highlight it, and then right-click on it. Choose "Change file attributes" from the menu. For CGI scripts (.pl, .sh, etc.) use "Read All" and "Execute All".

    With Absolute FTP: Right Click on a .cgi file and set the proper
    permissions: rwx rx rx (owner rwx, group rx, other rx)

  8. How do I remove the temporary CQhost page?
    Overwrite the default index.html in /web with your homepage
    (/web/index.html). Note: Replace "web" with "htdocs" if you
    use an Enterprise Account.

  9. How do I setup a custom error404 error page?
    Just upload a notfound.html file in /web.

     
  10. How do I protect a directory with .htaccess/.htpassword?
    In your control panel, click on FILES MANAGER then choose the
    directory to protect. The program will manage automatically your
    usernames and passwords. You don't need to upload a .htaccess
    directly.
     
  11. How do I read my emails with Outlook 2000 or Express?

    Click on Tools/Accounts/Properties:

    Incoming mail server (POP3): yoursite.com
    Outgoing mail server (SMTP): yoursite.com
    Login (username): your login
    Password: your password.

    Screenshot 1: Click here
    Screenshot 2: Click here

    Note: We use a security feature called POP3-before-relay. You must
    check your emails before create/send new emails (to be logged on our server with your login/password). Some versions of Outlook has a bug and try to send emails BEFORE checking. In that case, click on 'Receive ALL' before sending new emails.

    In Tools/Options/Mail delivery UNCHECK 'send messages immediately when connected'.

    An external SMTP Server like CQhost cannot beat your dialup ISP because you are not directly linked to your account but the internet then your account. If you need optimal performance, set your outgoing
    email server to mail.your-ISP.com

  12. How do I read my emails with Eudora or The Bat?

    The settings are the same than Outlook.

    The bat - Screenshot : Click here
    Eudora - Screenshot: Click here

    We highly suggest to try The bat from Ritlabs (http://ritlabs.com/the_bat). This email reader include advanced
    options and full PGP support (encryption). 


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